Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? Yeah, we get it. That’s why at CharmLitu, every email you send lands straight in our inbox—and yes, someone will read it. No automated replies, no canned responses. Just real conversations.
Funny story: our founder once spent an entire weekend replying to customer emails personally. Why? Because one message stood out—a simple "Hey, I love your stuff, but have you thought about...?" That feedback? It changed our product line forever. So trust us, we’re listening.
Live Chat? You bet! Look for the little icon in the corner. Pro tip: Our support team jokes that they’ve mastered typing while eating lunch—so don’t be surprised by the occasional "Sorry, was chewing!" message.
Maybe you’ve got a burning question. Or perhaps you just want to say hi (we love those emails too). Whatever it is, here’s the thing—we genuinely care. Last month, a customer’s offhand comment about packaging led to our eco-friendly redesign. So go ahead, hit send. Who knows? Your message might just spark our next big idea.
P.S. If you’re wondering about response times during holidays? We’re slower, but we’ll still get back to you—even if it’s with a slightly fuzzy head after New Year’s Eve.
$