You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend contacting us during our business hours for faster processing. Once your order has entered the shipping process, it can no longer be canceled, but you may return it following our standard return policy after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Please note that certain items are non-returnable, including perishable goods, personalized or custom-made products, and items marked as final sale. These exceptions will be clearly noted on the product page at the time of purchase.
Once your return is approved, we will process your refund immediately. The refund will be applied to your original payment method. Depending on your financial institution, it may take 7-10 business days for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price, and we will require proof of purchase to process the return.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us immediately.
When contacting us about a missing refund, please have your order number, return tracking number (if applicable), and details about when you expected to receive the refund. This information will help us investigate the issue more efficiently. We will work with our payment processor and your financial institution to resolve any refund discrepancies as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your return or refund.
Company Name:
Address: 9300 C Street, Oakland, CA
Email: [email protected]
Phone: +1 978 716 7097
We value your satisfaction and will make every effort to resolve any issues promptly and fairly. Thank you for shopping with us.
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